Return Policy
At PokerRoomSupplies.com your satisfaction is our #1 concern and want to work with you to resolve any issues.

If your product was received damaged contact us at support@pokerroomsupplies.com. We want to rectify the problem quickly, whether you need a replacement part, the whole product replaced, or a refund.

**If your product was shipped using USPS and you did not purchase the optional insurance, we will not be responsible for your item.** 

If you are not satisfied with your product, we offer a 30-day money back guarantee. You will be responsible for the shipping costs. We can not accept the following returned items:

*customized chips

*products that have been used

*opened DVD's or playing cards

All freight items must be inspected prior to receiving it.  If damage is not noted on Bill of Lading we can not be held responsible.

Prior to returning any items please contact us, support@pokerroomsupplies.com or (866) 567-9182 (9am to 5pm Central Time) to receive an authorization number. 

A restocking fee of no more than 15% may be charged in rare instances.  This includes, but is not limited to, return of packages by delivery carriers due to refusal or non-pick up and failure to contact us for an authorization number prior to returning a purchase.

*** As a Wisconsin based company we add a 5.1% sales tax on all purchases with a shipping address in WI (the tax calculation excludes the shipping amount)*** All orders shipped outside of WI will not have this tax.

Backorder Policy

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.